Privacy policy

Basic data:

• Store URL address: https://sailingtogo.eu/
• Company name: LANAPOL Sviatlana Tsimavets
• Registered office address: ul. Stanisława Żaryna 7/24, 02-593 Warsaw, Poland
• NIP (Tax ID): 5214009403
• REGON (Business ID): 524686606
• Contact e-mail address: hello@sailingtogo.eu
• Contact phone number: +48 731 012 270
• Server operator name: SeoHost
• Data Protection Officer e-mail address: not appointed, contact via the general address
  
  

1. General information
   1. This policy applies to the online store operating at the address indicated in the “Basic data” section.
   2. The operator of the store and the Controller of personal data is the company indicated in the “Basic data” section.
   3. The Controller’s contact details, including e-mail address and phone number, are provided in the “Basic data” section.
   4. The Controller processes users’ personal data in accordance with applicable law, including the GDPR.
   5. The online store uses personal data for the following purposes:
      • fulfilment of orders placed in the online store,
      • management of the user account,
      • handling of complaints and returns,
      • conducting marketing activities,
      • operating the newsletter,
      • fulfilling obligations arising from legal regulations.
   6. The online store collects information about users and their behaviour in the following way:
      • through data voluntarily entered in forms,
      • by storing cookies on users’ end devices.
        
        
2. Selected data protection methods used by the Controller
   1. Data transmitted in the Store is protected by an SSL certificate, which ensures encryption of the transmission.
   2. Personal data is stored in databases encrypted with keys available only to the Controller.
   3. User passwords are stored in a hashed form, which ensures their security.
   4. The Controller periodically changes administrative passwords and creates backup copies.
   5. All software used for data processing is regularly updated.
      
      
3. Hosting
   1. The online store is hosted on the servers of the operator indicated in the “Basic data” section.
   2. The hosting company keeps server logs, which may include:
      • resources identified by a URL,
      • time of request and response,
      • client station name,
      • HTTP error information,
      • URL of the previously visited page (referrer),
      • information about the browser and the user’s IP address.
        
        
4. Your rights and additional information on how data is used
   1. The Controller may transfer your personal data to recipients if this is necessary to perform the contract or fulfil legal obligations, including:
      • authorised employees and associates,
      • hosting providers,
      • electronic payment operators,
      • shipping service providers (couriers, postal services),
      • law firms and debt collection agencies,
      • banks,
      • public authorities.
   2. Data is processed for the following periods:
      • for the duration of the contract and settlements, as well as for the limitation period for claims, resulting from legal obligations (e.g. accounting obligations),
      • for marketing purposes: until consent is withdrawn or an objection is lodged.
   3. You have the following rights:
      • the right of access to your personal data,
      • the right to rectification,
      • the right to erasure (right to be forgotten),
      • the right to restriction of processing,
      • the right to data portability,
      • the right to object to the processing of data for the Controller’s legitimate purposes.
   4. You have the right to lodge a complaint with the President of the Personal Data Protection Office (PUODO).
   5. Providing data is voluntary, but necessary to process orders and use the online store.
   6. Personal data is not transferred outside the European Union.
      
      
5. Information in forms
   1. The online store collects data voluntarily provided by users.
   2. Forms may store information about the time of submission and the IP address.
   3. Data is processed in order to perform the functions of the form, e.g. handling orders, complaints, returns or service requests.
      
      
6. Controller’s logs
   Information on user behaviour may be logged and used to administer the online store.
   
   
7. Important marketing techniques
   1. The Store uses tools such as Google Analytics and Facebook Pixel for analytics and remarketing purposes, with data being anonymised.
   2. Remarketing uses cookies to tailor advertisements to user preferences.
   3. Information collected by Google and Facebook is processed in accordance with their privacy policies.
      
      
8. Information about cookies
   1. The online store uses cookies for the following purposes:
      • maintaining the user session,
      • analytics and marketing,
      • operating the shopping cart and processing orders.
   2. The user can manage cookies through the browser settings.
   3. Restrictions on the use of cookies may affect the functionality of the online store.
   4. Detailed information on managing cookies can be found in the browser instructions:
      • Chrome,
      • Firefox,
      • Safari,
      • Edge,
      • Opera,
      • and in mobile systems Android and iOS.
        
        
9. Procedure for reporting data breaches
   In the event of a suspected personal data breach, please contact the Controller at the address indicated in the “Basic data” section.
   
   
10. Social media
    When using our profiles on social media, your data may be processed in accordance with the rules in force on those platforms (e.g. Facebook, Instagram, LinkedIn).
    
    
11. Contact with the Data Protection Officer
    For matters related to personal data, you can contact our Data Protection Officer at the address indicated in the “Basic data” section.